As well as running existing systems such as EDDA and COMET, IT Services can develop new systems to support the Department’s needs, and we can adjust and extend our existing systems, too. If you have a a suggestion for something that would help your work, we’d like to hear about it. Our aim is to say yes!
Getting in touch
You can begin by e-mailing email@example.com, or by talking to any member of IT Services staff, with your suggestion. If there’s something already available that meets your needs, we’ll let you know about it, and help you get started with using it. And if you can do what you need by getting more out of a system that you already use, we’ll help with that, too.
If there’s nothing already available, but what you want can be done quickly and without disruption, we’ll just get on and do it. If it’s more difficult, or if there would be knock-on effects for other people or systems, then we’ll need to discuss it with you and make a more detailed proposal.
Making a proposal
If your suggestion seems feasible, one of the IT Services staff who specialises in that area will come and discuss it with you. Together with them, you’ll create a proposal for a project that can go on to the next stage.
For the proposal, you’ll need to describe your idea, its benefits, when you need it, and so on. We’ll also want to know whether there are any alternatives to the work, or whether it can be broken down into sections. The IT Services specialist will go through all of this with you, and fill out a proposal form with you. (You can also download the form yourself in advance.)
What happens next
Once you’ve completed the proposal, we’ll estimate the costs, and check that the work is feasible. If it isn’t, we may come back to you to talk about possible alternatives, or ways of doing the work in phases.
After that, your proposal will be assessed and balanced against other proposals, based on its benefits and costs, and on the resources available in the timescale that you’ve given. If it is agreed to go ahead, the work will be scheduled alongside other work, according to priority, size and available resources.